Frequently Asked Questions

Get answers to common plumbing questions from Riverside's most trusted plumbers

Why does Plumbing MATTers have so many reviews?

With over a decade of exceptional service in Riverside, we've helped thousands of satisfied customers with their plumbing needs. Our 296+ five-star reviews reflect our commitment to quality workmanship, honest pricing, and outstanding customer service. We don't just fix plumbing problems—we build lasting relationships with our customers, and they're kind enough to share their experiences online.

Do you offer 24/7 emergency plumbing services?

Yes! Plumbing emergencies don't wait for convenient times, and neither do we. We provide 24/7 emergency plumbing services throughout Riverside and surrounding areas. Whether it's 2 AM on Sunday or a holiday, you can call us at (909) 714-2207 and we'll be there to help.

What is your license number?

We are fully licensed and insured. Our California contractor license number is #1078778. This means we meet all state requirements for plumbing work and maintain comprehensive insurance to protect you and your property.

What areas do you service?

We proudly serve Riverside and all surrounding communities including Corona, Moreno Valley, Norco, Jurupa Valley, Eastvale, and the greater Inland Empire area. If you're not sure whether we service your area, give us a call—we're often able to help even in areas not on our main service list.

Do you provide free estimates?

Yes! We provide free, no-obligation estimates for most plumbing projects. We'll come to your property, assess the situation, explain what needs to be done, and provide a clear, upfront price quote. No surprises, no hidden fees.

How quickly can you respond to emergencies?

For emergency situations, we typically respond within 1-2 hours, often faster. Being locally based in Riverside means we can get to you quickly when every minute counts. We understand that burst pipes, major leaks, and sewer backups need immediate attention.

What payment methods do you accept?

We accept cash, checks, and all major credit cards for your convenience. Payment is typically due upon completion of the work, unless other arrangements have been made for larger projects.

Do you guarantee your work?

Absolutely! We stand behind all of our work with solid warranties. The specific warranty depends on the type of work performed, but we always make sure you're protected. If something isn't right, we'll make it right—that's our commitment to you.

What types of plumbing services do you offer?

We offer complete plumbing and rooter services including drain cleaning, sewer line repair and replacement, water heater installation and repair, leak detection, pipe repair and repiping, fixture installation, emergency plumbing, and much more. If it involves plumbing, we can handle it.

How do I know if I need my sewer line repaired or replaced?

Common signs include frequent drain clogs, slow drains throughout the house, sewage odors, soggy spots in your yard, or sewage backups. We use video camera inspection to accurately diagnose sewer line issues and recommend the most cost-effective solution—whether that's repair, spot replacement, or full line replacement.

Should I repair or replace my water heater?

It depends on the age and condition of your water heater. Generally, if your water heater is over 10 years old and needs major repairs, replacement is often the better investment. We'll honestly assess your situation and explain both options with upfront pricing, so you can make the best decision for your budget and needs.

What should I do if I have a plumbing emergency?

First, if you have a major leak or burst pipe, shut off your main water valve if possible. Then call us immediately at (909) 714-2207. We're available 24/7 for emergencies and will guide you through any immediate steps while we're on our way to help.

Do you service commercial properties?

Yes! While we primarily serve residential customers, we also handle commercial plumbing needs. Give us a call to discuss your specific commercial project or plumbing maintenance needs.

Why should I choose Plumbing MATTers over other plumbers?

With 296+ five-star reviews, over a decade of service in Riverside, and a fully licensed and insured team, we've proven ourselves as the area's most trusted plumber. We offer upfront pricing, quality workmanship, 24/7 emergency service, and a commitment to customer satisfaction that's earned us our reputation. But don't just take our word for it—check out our hundreds of reviews from satisfied customers!

Still Have Questions?

We're here to help! Give us a call or send us a message.

Licensed #1078778 | Fully Insured | Available 24/7